Encore Capital Group / Midland Credit Management and Concora Credit (formerly Genesis Financial Solutions, servicer for the Indigo, Destiny, Milestone and Earniva Mastercards issued by Celtic Bank and The Bank of Missouri) — complaint counts, collection-practice issue codes, regulatory settlements, and 10-K debt-buying economics, each figure traceable to a primary source.
company= filter in the CFPB database. All complaint volume tied to those card programs is captured under the servicer entity "CLGF Holdco 1, LLC," not the issuing bank. See CFPB Consumer Complaint Database API.
Ownership chains matter for pleading and discovery — complaints and lawsuits attach to different entities within each corporate family.
Sources: Encore Capital Group ↗, Midland Credit Management ↗, Encore Capital businesses & services ↗
Sources: Concora Credit — Who We Are ↗, Rule 29.6 disclosure, SCOTUS docket 25A218 ↗, Bloomberg — Castlelake sale exploration ↗, Concora card portfolio overview ↗
All products combined, by year received. 2026 is partial-year (through the API pull date).
Concora shows zero complaints before 2021 because the CFPB record under "CLGF Holdco 1, LLC" begins that year; earlier Genesis Financial Solutions-branded complaints, if any, may sit under a different company-name string in the database. Source: CFPB Consumer Complaint Database API ↗.
Timely response rate: 65,798 / 65,829 (99.95%) responded within CFPB deadlines.
Timely response rate: 8,563 / 8,979 (95.4%) responded within CFPB deadlines.
Source: CFPB Consumer Complaint Database API ↗, state aggregation.
Debt-collection issue codes and the sub-issues driving them — the practices and dollar-amount disputes most relevant to a collection-practices claim.
| Sub-issue | Parent issue | Count |
|---|
| Sub-issue | Parent issue | Count |
|---|
"Attempts to collect debt not owed" and its sub-issues ("Debt is not yours," "Debt was already paid," "Debt was result of identity theft") are the categories most directly probative of disputed collection amounts. Source: CFPB Consumer Complaint Database API ↗.
CFPB administrative and federal-court actions, multistate AG settlements, and private FDCPA/FCRA/TCPA class actions and lawsuits — ordered by date. Every monetary figure is quoted or paraphrased directly from the linked source; where no settlement has been reported, the docket status is stated instead of a number.
Encore Capital Group is publicly traded and discloses portfolio purchase spend, gross collections, and profitability in its Form 10-K. Concora Credit does not.
Figures in $ millions, rounded. FY2022 omitted (not gathered in source set); years shown are FY2019–FY2021 and FY2023–FY2025. Source: Encore Capital Group FY2025 10-K coverage ↗, Q4/FY2024 results ↗.
"Cost-to-collect" = adjusted operating expense ÷ gross collections. Both metrics reported only through FY2021 in the source set gathered; FY2022–FY2025 restatements were not located and are omitted rather than estimated.
| Cumulative portfolio purchase price, all vintages | $15,940,492K |
| Cumulative Collections Money Multiple (total) | 1.9× |
| Cumulative Collections Money Multiple (US) | 2.0× |
| Estimated total Purchase Price Multiple (total) | 2.5× |
| Estimated total Purchase Price Multiple (US) | 2.6× |
"Money multiple" = lifetime estimated collections ÷ purchase price — the core measure of how much Encore expects to collect for every dollar spent buying charged-off debt. Source: Encore Capital Group FY2025 10-K coverage ↗.
“In order to operate profitably over the long term, we must continually purchase and collect on a sufficient volume of charged-off receivables to generate revenue that exceeds our costs.”Encore Capital Group 10-K — 2021 Annual Report ↗
“We maintained our focus on returns and deployed $665 million in 2021 to purchase portfolios at an average money multiple of 2.4x.”Encore Capital Group 2021 Annual Report — PDF ↗
“Global portfolio purchases in 2024 up 26% to record $1.35 billion.” “Global collections in 2024 up 16% to $2.16 billion.”Encore Capital Group Q4/FY2024 results — press release ↗
Complaint counts and breakdowns come directly from the CFPB Consumer Complaint Database's public aggregation API, queried by exact company-name string ("ENCORE CAPITAL GROUP INC." and "CLGF Holdco 1, LLC") on . Enforcement and litigation entries are drawn from CFPB, state Attorney General, and court/docket primary sources where available, supplemented by secondary legal-industry reporting only where explicitly labeled as such. 10-K financial figures are quoted or recomputed directly from Encore Capital Group's public filings and investor releases; Concora Credit has no equivalent public filings.